Complaints
Last updated .
How to complain
Write to complaints@lightmorphic.com. Please tell us what happened, when, and what you would like us to do about it. If it concerns a particular scan, the domain and roughly when you ran it helps us find it.
What happens next
We acknowledge every complaint within five working days and aim to give you a full answer within twenty working days. If something is going to take longer than that, we will tell you why and when to expect an answer.
If you are still not happy
Say so, and a director will look at it again.
A complaint about how we have handled personal data can also go to the Information Commissioner's Office at ico.org.uk. A complaint about accessibility can also go to the Equality Advisory and Support Service.
Other addresses
Data protection questions: privacy@lightmorphic.com. Questions about the terms of use: terms@lightmorphic.com.